We make ordering custom apparel as simple as it can be!
Here is a list of commonly asked questions. Feel free to contact us if your question isn’t answered below.
The Basics
We want to give you the most positive custom apparel ordering experience you’ve ever had, at every interaction.
Aside from our expertise & ability to create a top-notch product for you, emphasis on details and communication are just as important to us. Our entire process is built with that in mind, while keeping things as simple & efficient as possible.
Get in touch, we’ll keep you happy!
But don’t take our word for it…take a peek at what others are saying.
Monday thru Friday: 8:30am-4:30pm
Saturday and Sunday: Closed
You bet! Please contact us to set up a time to chat about your project. We aren’t always able to accomodate walk-ins and would love to be sure we’re prepared for you
Once we gather all the details we need to give you an accurate quote, we will send a quote within 24-48 hours. We’ve put together a helpful tool to get the process started. Please click here to get your quote rolling ASAP.
Our minimum order quantity is 24 pieces for screen printing and 12 pieces for embroidery (per garment style and/or color ).
Minimum quantities apply to items decorated with the same process & printed or stitched with the same artwork. That’s what we call a production run folks.
We wish we had a magic eight ball to know what sizes you’ll need but since we don’t here are some tips for choosing sizes:
- Across the board the most commonly ordered sizes are medium and large.
- We have sizes you can look at in our showroom and can advise you on sizing for a particular item.
- We can order samples for you to take home (you’ll be charged for samples but can use those shirts as part of your order if they are returned in new condition).
- Ask your group what their sizes are in a commonly worn brand (like Nike). Compare the size chart of that brand to the size chart of the product you are choosing to customize as a way to confirm you are ordering the correct sizes.
Sure, you can split the order amongst different types items or colors. Keep in mind that some items cannot be run together. Like hats & tee shirts or bags & sweatshirts, for example.
To help keep the process simple & efficient for all, we just ask for a minimum of 12pcs per Garment Style and/or color.
Our standard lead time is 10-14 business days from receiving your order approval & payment.
We’ll work together to finalize artwork and order details. Once we have everything squared away, you will receive an electronic order confirmation for your approval.
The magic begins after an order has been approved & paid for. Then we go full steam ahead ordering the blank goods, scheduling a production date & prepping for production.
Orders with special added services like personalizations, folding, bagging, tagging, etc, may add to the standard turnaround time. Turnaround time does not include the pickup date or shipping time in transit.
Your total price per piece is based on a few factors;
- Garment Choice- We have a wide selection of catalogs you can choose from, and prices vary depending on the quality of garment you choose. Click here to see what brands we have to offer
- Quantity- The more the merrier.
- Decoration- What artwork are we are putting on the garments, where the artwork is going on the garment & how we’re making it happen.
Screen Print pricing is determined by the total number of colors in your design, how many locations on the garment will be printed, and the total number of pieces you need printed.
Embroidery pricing is determined by the total number of stitches in your design, how many locations on the garment will be embroidered, and the total number of pieces you need printed.
Once an order has been finalized, you will receive an Approval Request prior to production that will include a link to process payment and send us off and running. Unless other arrangements have been made with your business or organization, we require 100% payment up front before we begin processing orders.
Let us know. Although it may delay the order a few days, we can usually add to an order without issue.
Once an order is approved you may be required to keep all items from the approved invoice. Shipping or restocking charges may apply in some cases.
Artwork
We prefer Vector Artwork in; .ai, .eps, or .pdf files. Please make sure to “Convert text to outlines” so we don’t need to worry about us having the font.
If you are working in Photoshop or other Raster Image based program, please be sure to start your file at 300dpi. We can work with hi-resolution .PSD, .PNG, .TIFF or .JPG files.
This term refers to artwork ready for production. If you have vector artwork (.ai, .eps, .pdf) most likely you are all set. If all you have is a choppy .JPG file from a website header or an idea from Pinterest you may need some design support.
Don’t worry we include basic design support with every order and can help you determine whether your artwork will give you the quality final result you want. When you look good, we look good.
Absolutely! Every order comes with some basic design assistance to get your artwork ready for production. Artwork needing any extra TLC may require some billable time from our Art Department. Our in-house design services start at $35 per hour.
Not sure? Just send it along. We’ll know right away and will let you know.
If you have an idea but need a designer to help create an original creative design, we have an in-house design team that can help with that. Our in-house design services start at $35 per hour.
Absolutely! We create digital mockups for every order. This allows you to see the approximate size, colors and placement of your artwork. We use the actual product shots to give you the best snapshot of what your products will look like.
Please keep in mind that the digital mockups are our best approximate representations. Colors, graphic sizing proportions & graphic placements may fluctuate slightly depending on garment sizes or other factors encountered during production.
Still have questions? Check out this article with more tips for quality artwork.
Choosing a garment
We offer a wide selection of brands and styles. Too many to list here so we’ve compiled them here for you to check out.
If you have a specific garment type or brand you’re looking for, let us know. We have oodles of options for any occasion.
The style & quality of the product you choose to customize will impact the final price per piece of your order.
We prefer to supply the garments we will be decorating for you. Reason being, we have a great relationship with our vendors and stand by the products we offer. On top of that we are very familiar with most of the styles/fabrics and know the best way to approach decorating them beautifully. Not to mention we can get more in a hurry if need be.
That said, we do accommodate BYO orders with some caveats.
- BYO items are subject to our assessment for success
- Minimums still apply
- No worn or pre-washed items
- On the off chance that something goes awry during the process, we are not able or responsible to replace the items.
Our showroom is stocked with many of the more frequently used styles. If we don’t have what you’d like to see, we can get a sample or two for you. Special order samples are typically required to be added into your order.
Online Merch Stores
There is a $750 minimum order for Merch Stores. The good news is that typically is equivalent to selling about 25 items! So it’s a goal that is easy to reach. It is very rare for store that is well promoted to fall short of this minimum!
If you don’t reach your minimum in sales, we ask you to order the remainder necessary to reach the $750 mark.
If you think 25 items is more than what you can sell we can discuss bulk order options for your group so you can still get some awesome swag!
We’re committed to getting your online store up and running as quickly as possible. Typically, this process takes about a week, however that may fluctuate during our busier seasons.
Our new platform makes it super easy for you to check sales in your personal store dashboard so there are no surprises.
You will know your sales totals and can easily track how close you are to reaching your minimum order.
Every item we decorate requires a design setup.
If you are ordering screen printed gear, we have to burn screens (one screen for each color in your design).
If you are ordering embroidered gear, we have to digitize your artwork in order to communicate your design to the embroidery machines.
We include 2 design setups per store. You can certainly offer additional designs on your products for an additional fee of $50 per additional design.
If you need artwork or design support there may be an artwork fee which will be an hourly fee based on the type of artwork we are doing. We can quote it case by case.
Digitizing fee is $40 per original embroidered logo.
Here are some examples of how setups come into play as we print your gear:
If you order a design — but have it sized differently on certain products (a sweatshirt and a hat for example)— that would require two different design setups, one for each size.
However, if you order three products (like a t-shirt, a sweatshirt, and a long sleeve shirt) all with the SAME DESIGN printed at the SAME SIZE on each product, it would only require ONE setup!
Or maybe you want your logo embroidered on hats and screen printed on the chest of your t-shirts . This would require TWO different setups — we would digitize your logo for the embroidery machines and burn screens for the screen printing press.
Sure. We include two production setups with your store, and you can add additional designs/decoration methods for $50 each.
Production setup = your design + decoration method (screenprinting, embroidery, heat transfer)
We’ve found that stores that offer fewer options often sell MORE and have no difficulty meeting the minimums. It might be better to save some cool ideas for your next merch store.
We’ve found that 5-10 items is an ideal number of products to offer. When you limit the number of items you sell it is easier to create buzz around the particular products and designs you are offering. Don’t overwhelm your buyers with too many options at once.
You can always reopen your store several months down the road with new, exciting, and seasonal products as a way to increase sales.
Yes! We include one sample for each style in your store. If you need additional sizes we charge you the pre-printed cost of those garments.
If you return your samples and we can use them to print your order we will refund the cost of those samples (so keep your samples in good condition!).
Good question!
Sizes from Youth M- Adult 2XL can be printed together on our press. Any sizes under Youth M will need an additional setup – which is subject to setup fees.
Remember when ordering Youth Medium through Adult 2XL the artwork will appear much smaller on the largest size shirt.
Sometimes it is best to do youth and adult art setups for the best sizing possible.
It’s easy! Mark-up the prices of your gear to raise money for an organization or cause of your choice. Choose either a flat $5 markup per item OR a 20% markup across your store.
You decide! Typically people open their stores for 1-2 weeks.
It is all about finding the right balance for your organization—you want to give everyone enough time to order but you don’t want them to have to wait too long to get your awesome gear once they do.
We start production once your store closes. Your products will be shipped 14 days after your store closes.
Let’s talk about it.
If you reopen the store, everyone that has placed an order will have to wait longer to get their gear.
A great option would be to reopen your store in a few months, maybe with a few new products along with the items people loved the first time around. This way you can create a buzz around your store and get everyone excited for the next opportunity to order your customized gear!
A bit…the pricing of products in merch stores reflects the level of service you get.
Our Merch Store Service makes the entire process of selling and distributing custom gear simple and stress free.
When you place a bulk order YOU have to collect and organize orders, keep track of sizes, collect payments and individually distribute the finished products.
Merch stores simplify the process, and allow you to offer custom gear to a wide audience without having to stress about the details.